Doxy FAQ

No, you do not need to make an account to see your physician. You can go to your physician's url (doxy.me/YourDrsName). From there, you can check in and wait for your physician to start the call when they are ready/

Yes, the patient sessions are anonymous and all data is encrypted. Doxy.me will not know your identity and no patient information is stored persistently. Doxy uses the AES cipher with 128-bit keys to encrypt audio/video, and HMAC-SHA1 to verify data integrity. Doxy is compliant with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) requirements.

Yes, it is free to use.  The cost of the appointment will depend the clinic and the patient.

In order to ensure that your call will be successful, it is recommended that you 

• Use headphones
• Reduce the volume of the speakers
• Move the microphone away from the speakers

In order to ensure that your call will be successful, it is recommended that you 

• Restart your computer before your call
• Ensure that your wifi is strong. You can go closer to your wifi router, ensure that no other parties on the network are using up the bandwidth, and you don't have a lot of browser windows open
• Make sure no busy/high intensity programs are running on the computer

The physician may be running behind so we encourage you to stay on line and wait.  We apologize in advance for any inconvenience and we thank you for your patience.

If you cannot hear the physician, check your volume button. Occasionally both the physician and patient need to exit and login again.

If the physician notices that you are not in the Doxy waiting room for your appointment time, they will phone you instead.  We want to ensure reaching the physician is as smooth as possible for all involved.